The caller will request remote access to your computer to ‘find out what the problem is’.

They may claim that your broadband connection has been hacked. They may mention problems with your internet connection or your phone line and say this has affected your computer's recent performance.

They will tell you that your computer has been sending error messages or that it has a virus. Alternatively they may claim to be from a technical support service provider. The scammer will phone you and pretend to be a staff member from a large telecommunications or computer company, such as Telstra, the NBN or Microsoft. About Scamwatch Expand submenu for 'About Scamwatch'.

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Attempts to gain your personal information.

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They will explain everything they are doing, and they will close the TeamViewer session before ending the phone call. LTS staff and the Help Desk will use TeamViewer only while a phone call is in progress with the person requesting help. They will be able to see everything the Help Desk or LTS staff is doing on their computer, and will still maintain control of their mouse and keyboard. The person whose computer is being remotely accessed should minimize or close any confidential information on their desktop before the TeamViewer session begins. Computers that are not imaged or have an incompatible version can download the latest TeamViewer QS version directly from the vendor.įor the Help Desk and LTS staff to access a computer using TeamViewer, the person requesting remote support must first launch the application (search for “TeamViewer QS”), then give the ID and Password to the Help Desk or LTS staff. TeamViewer is remote access software used by the Computing Help Desk and Library & Technology Services staff.Īll College-owned computers should have TeamViewer installed, although it could be an outdated version.

Teamviewer online alerts